AloeJoy legal documents
Below you will find the main legal information related to the use of aloejoy.es, the purchase of products and the processing of personal data.
- Legal notice
- Privacy policy
- Terms and conditions
- Returns and refunds policy
- Cookies policy
- Data protection (GDPR)
Legal notice
This website is managed by Maria del Carmen Moreno Moya, tax ID 40432517N, owner of AloeJoy, with registered address at Carrer La Pau, n16, Figueres, Girona, Spain.
Contact details: info@aloejoy.es · +34 652 515 498.
Accessing this website implies acceptance of these terms of use. AloeJoy reserves the right to update content, services or conditions whenever necessary for legal, technical or commercial reasons.
Privacy policy
At AloeJoy, we process personal data with respect, confidentiality and in accordance with applicable law. The data you provide is used to manage orders, answer enquiries, provide customer support and, where you have given explicit consent, send commercial communications.
We may process identification data, contact details, shipping and billing information, as well as technical data related to browsing and the operation of the store.
We do not sell or transfer data to third parties unrelated to the service. We only share the information that is strictly necessary with payment gateways, courier services, technical tools and service providers involved in delivering the service under the appropriate safeguards.
Terms and conditions
AloeJoy products are cosmetics and personal care items. Descriptions, images and prices are presented with great care, but may be updated for commercial or technical reasons. Final product availability is confirmed at the time of purchase.
Prices, shipping costs, estimated delivery times and applicable conditions are shown during checkout and may vary depending on destination, current promotions and logistical availability.
Our products must not be considered medicines or a substitute for medical treatment. If you have any doubts, sensitivities or allergies, we recommend reviewing the ingredients carefully and consulting a professional.
Returns and refunds policy
For hygiene and consumer protection reasons, opened, used or handled cosmetic products cannot be returned, except in cases of defect, shipping error or proven incident.
If you receive a damaged or incorrect product, please contact us as soon as possible at info@aloejoy.es, indicating your order number and, if possible, attaching photographs of the issue. We review each case carefully and will offer an appropriate solution.
When a refund applies, it will be issued using the same payment method used for the purchase, within the usual time frame of the relevant financial institution.
Cookies policy
AloeJoy uses technical, functional and, where applicable, analytical cookies to ensure the proper operation of the website, remember preferences and improve the browsing experience.
You can manage your consent or reject non-essential categories through the cookie banner or settings available on the site. You can also change your browser settings to block or delete cookies.
Data protection (GDPR)
The legal basis for processing may include performance of the purchase contract, compliance with legal obligations, legitimate interest in managing the service and, in some cases, your consent.
You have the right to access your data, correct it, erase it, object to processing, request restriction and ask for portability where applicable. To exercise these rights, contact us at info@aloejoy.es.
If you believe that the processing of your data does not comply with the law, you may also lodge a complaint with the competent supervisory authority.